Terms of Service
Effective date: July 31, 2026
These Terms of Service (“Terms”) govern your use of the Tim’s New and Used Tires website and its online forms, features and content.
By accessing or using this website, you agree to these Terms. If you do not agree with them, please do not use the website.
References to “Tim’s,” “we,” “us” or “our” mean Tim’s New and Used Tires.
About This Website
This website provides general information about Tim’s, including our tires, wheels, services, location, employment opportunities and ways to contact our team.
The website also allows visitors to:
- Request information about tires, wheels, pricing or availability
- Send service and general enquiries
- Provide vehicle and tire information
- Request appointment information
- Apply for employment
- Choose to receive certain email or text communications
Website content is provided for general informational purposes and may be updated without notice.
Enquiries Are Not Confirmed Orders or Appointments
Submitting a website form, sending an email or leaving a message does not:
- Create a confirmed order
- Reserve a particular tire, wheel or product
- Guarantee product availability
- Confirm an appointment
- Authorize vehicle repairs or services
- Create a binding service agreement
An order, appointment or service arrangement is only confirmed when Tim’s communicates that confirmation directly to you.
Please contact Tim’s if your enquiry is urgent or if you have not received a response within a reasonable period.
Product and Service Information
We try to ensure that information on the website is accurate and current. However:
- Tire, wheel and product availability may change
- Products may be discontinued or temporarily unavailable
- Images may not show the exact size, model, condition or appearance of an available product
- Service availability and completion times may vary
- Product specifications may be changed by manufacturers
- Website content may occasionally contain errors or omissions
The suitability of a tire, wheel or service depends on factors that may include vehicle specifications, tire size, load and speed ratings, drivetrain, existing tire condition, intended use and current availability.
Information on this website should not replace an inspection or recommendation based on the specific vehicle.
Prices, Quotes and Estimates
Unless expressly stated otherwise, prices displayed or discussed through the website are informational and may be subject to confirmation.
Submitting a request for pricing does not guarantee a quoted price or create an obligation to purchase or supply a product or service.
Final pricing may depend on factors such as:
- Product brand, model, size and availability
- Whether tires or wheels are new or used
- Vehicle specifications
- Installation and balancing requirements
- Additional parts or services
- Applicable taxes and fees
- The condition of the vehicle or components being serviced
Any formal estimate, work authorization, invoice or other transaction document provided by Tim’s will be subject to its own terms and applicable Ontario law.
Vehicle Services and Authorization
Website content does not constitute a diagnosis of a vehicle, tire or wheel problem.
Tim’s may need to inspect the vehicle or relevant components before recommending or completing a service. Additional issues may become apparent during an inspection or service.
No repair or service is authorized solely because a customer submitted a website form. Estimates, maximum authorized amounts and approval for additional work will be handled separately where required.
Purchases, Warranties and Shop Policies
Purchases and services may be subject to additional terms provided at the time of the transaction, including:
- Estimates or work orders
- Invoices and payment terms
- Manufacturer warranty conditions
- Product-specific warranty limitations
- Return or exchange policies
- Service or installation warranties
- Used-product condition information
- Appointment or cancellation policies
Where transaction-specific terms conflict with these website Terms, the transaction-specific terms will apply to that purchase or service, subject to applicable law.
Nothing in these Terms removes or limits any rights or remedies that cannot legally be excluded under Ontario or Canadian law.
Customer Responsibilities
When contacting Tim’s or submitting information through the website, you agree to:
- Provide information that is accurate and complete to the best of your knowledge
- Provide correct vehicle, tire and contact details
- Update Tim’s if relevant information changes
- Avoid submitting false, misleading, unlawful or harmful information
- Avoid uploading files containing malware or other harmful material
- Only provide personal information that you are authorized to provide
You are responsible for confirming important vehicle and product details directly with Tim’s before relying on information supplied through the website.
Email and Text Communications
If you provide your telephone number or email address, Tim’s may contact you regarding your enquiry, requested quote, appointment, employment application, purchase or service.
If you separately consent to promotional communications, Tim’s may also send information about products, services or offers in accordance with applicable law.
For text messages:
- Message frequency may vary
- Message and data rates may apply
- Mobile carriers are not responsible for delayed or undelivered messages
- Reply STOP to unsubscribe from text messages
- Reply HELP for assistance, or contact Tim’s directly
Consent to receive promotional messages is not a condition of purchasing products or services.
Stopping promotional messages will not prevent Tim’s from sending communications reasonably necessary to respond to an active enquiry or manage a requested appointment, purchase or service, where permitted by law.
You confirm that you are authorized to use the telephone number you provide and to receive communications at that number.
Careers and Employment Applications
Submitting an application or résumé through the Careers page does not guarantee:
- An interview
- A response
- Consideration for a particular position
- An offer of employment
- That a vacancy currently exists
Tim’s may contact applicants to request further information or discuss a current or future opportunity.
Information submitted through the Careers page will be handled in accordance with our Privacy Policy.
Acceptable Use
You may use this website only for lawful personal or business enquiries relating to Tim’s.
You must not:
- Attempt to gain unauthorized access to the website or its systems
- Interfere with the operation or security of the website
- Introduce viruses, malicious code or harmful technology
- Use automated tools to scrape, copy or overload the website
- Submit fraudulent, abusive, threatening or unlawful content
- Impersonate another person or misrepresent your identity
- Use website content in a misleading or unauthorized manner
- Violate the rights of Tim’s or any third party
We may restrict or block access where we reasonably believe the website is being misused.
Intellectual Property
Unless otherwise indicated, the website’s original text, design, graphics, branding and other content belong to Tim’s or are used with permission.
Tire, wheel and manufacturer names, logos and trademarks belong to their respective owners. Their appearance on this website does not imply ownership by Tim’s.
You may view and print website content for personal, non-commercial use. You may not reproduce, modify, distribute, republish or commercially exploit website content without prior written permission, except where permitted by law.
Third-Party Websites and Services
The website may contain links to third-party websites or services, including maps, social media platforms, manufacturers and communications providers.
Tim’s does not control and is not responsible for the content, availability, security, accuracy or privacy practices of third-party websites. Visiting a third-party website is at your own discretion and subject to that provider’s terms and policies.
Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, updates, technical problems, service-provider interruptions or circumstances outside our control.
We may change, suspend or remove website content or features without notice.
Disclaimer
The website and its content are provided on an “as available” basis for general informational purposes.
To the extent permitted by law, Tim’s does not guarantee that:
- All website information will always be complete, accurate or current
- A particular tire, wheel, product or service will be available
- The website will be uninterrupted or free from technical problems
- Website information will be suitable for every vehicle or situation
You should confirm important product, pricing, appointment and service information directly with Tim’s.
Limitation of Liability
To the extent permitted by law, Tim’s will not be liable for indirect, incidental, special or consequential losses arising solely from your use of, or inability to use, this website or your reliance on general website content.
This limitation does not apply where liability cannot legally be excluded or limited. It also does not alter any statutory rights or remedies you may have regarding products or services purchased from Tim’s.
Privacy
Our collection, use and handling of personal information are described in our Privacy Policy.
By submitting information through the website, you acknowledge that your information will be handled as described in that policy.
Changes to These Terms
We may update these Terms to reflect changes to our website, services, business practices or legal obligations.
The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means the new Terms apply to your subsequent use of the website.
Governing Law
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.
Any dispute relating specifically to the use of this website will be handled by a court or tribunal with lawful jurisdiction in Ontario, subject to any consumer rights regarding where a proceeding may be brought.
Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact Tim’s
Questions about these Terms may be directed to:
Tim’s New and Used Tires
277 Adelaide St. South
London, Ontario
Canada
Phone: 519-453-8830
Email: info@timsnewandusedtires.ca
You may also contact us through the website’s Contact Us page.
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