Privacy Policy
Effective date: July 31, 2026
Tim’s New and Used Tires (“Tim’s,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used or disclosed, and the choices available to you when you visit our website, contact us, request tire or service information, or apply for employment.
Information We Collect
Depending on how you interact with Tim’s, we may collect:
Contact and Enquiry Information
- First and last name
- Telephone number
- Email address
- Preferred method of contact
- Information included in your message or enquiry
Vehicle and Service Information
- Vehicle year, make and model
- Tire size
- Type of tires, wheels or services requested
- Appointment or service information
- Details needed to provide availability, pricing or service assistance
Employment Application Information
If you apply to work at Tim’s, we may collect:
- Contact information
- Employment history and relevant experience
- Availability
- Driver’s licence or work-eligibility information
- Résumé and other application materials
- Any additional information you choose to provide
Please do not include sensitive personal information in your application unless it is specifically requested and relevant to the position.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- Internet Protocol address
- Browser and device type
- Pages visited
- Date and time of access
- Referring website
- General website activity and interactions
This information may be collected through cookies and similar technologies.
How We Use Personal Information
We may use personal information to:
- Respond to enquiries and requests
- Provide information about tires, wheels, pricing and availability
- Arrange or manage appointments and services
- Communicate about an existing enquiry, purchase or requested service
- Provide customer service and follow-up
- Review employment applications
- Consider applicants for current or future opportunities
- Maintain business and service records
- Operate, secure and improve our website
- Understand how visitors use the website
- Detect or prevent fraud, misuse or security incidents
- Meet legal, regulatory, insurance or accounting obligations
We will not use personal information for a substantially different purpose without obtaining consent where required.
Email and Text Communications
If you provide your email address or mobile number in connection with an enquiry or requested service, Tim’s may contact you regarding that enquiry, appointment, service or transaction.
Promotional emails or text messages will only be sent where we have the appropriate consent or are otherwise permitted by law.
You may withdraw your consent to promotional communications at any time by:
- Following the unsubscribe instructions in an email
- Replying STOP to a text message
- Contacting Tim’s directly
Withdrawing marketing consent will not prevent us from sending messages that are reasonably necessary to respond to an active enquiry or manage a requested service or transaction.
Mobile numbers and SMS consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to communications service providers and telecommunications carriers only as needed to deliver and manage messages.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Improve website performance and security
- Remember certain preferences
- Understand how visitors interact with the website
- Measure website traffic and marketing performance
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
When We Share Information
Tim’s does not sell or rent personal information.
We may share limited personal information with trusted service providers that support our business, including providers of:
- Website hosting and maintenance
- Customer relationship management systems
- Online forms and data storage
- Email, telephone and text-message communications
- Website analytics and security
- Professional, accounting, legal or insurance services
These providers are permitted to use the information only for the services they perform for Tim’s or as required by law.
We may also disclose information when required to comply with a legal obligation, court order, government request, investigation, or to protect the safety, rights and property of Tim’s, its customers or others.
Processing Outside Canada
Some service providers used to operate our website, forms, communications or business systems may store or process information outside Canada, including in the United States.
When personal information is processed in another country, it may be subject to that country’s laws and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction.
Information Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to an enquiry
- Provide requested products or services
- Maintain appropriate business records
- Consider an employment application
- Meet legal, tax, accounting, insurance or regulatory requirements
- Resolve disputes or enforce agreements
Employment applications may be retained for a reasonable period so applicants can be considered for future opportunities. You may contact us if you would like your application removed, subject to any legal or recordkeeping requirements.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it.
Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure or alteration.
However, no website, electronic communication or storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive or unnecessary personal information through website forms or ordinary email.
Your Privacy Rights and Choices
You may contact Tim’s to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Correct inaccurate or incomplete information
- Withdraw consent where applicable
- Ask a question or make a complaint about our privacy practices
- Request deletion of information, subject to legal and operational requirements
We may need to verify your identity before completing a privacy-related request.
Third-Party Websites
Our website may contain links to third-party websites or services. Tim’s does not control and is not responsible for the privacy practices, security or content of those third parties.
We recommend reviewing the privacy policy of any third-party website you visit.
Children’s Privacy
This website is intended for a general adult audience. We do not knowingly collect personal information from children through the website without appropriate authorization.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, business practices, technology or legal obligations.
The updated version will be posted on this page with a revised effective date. We encourage visitors to review this page periodically.
Contact Tim’s
Questions, concerns or requests relating to this Privacy Policy or the handling of personal information may be directed to:
Privacy Officer
Tim’s New and Used Tires
277 Adelaide St. South
London, Ontario
Canada
Phone: 519-453-8830
Email: info@timsnewandusedtires.ca
You may also contact us through the website’s Contact Us page.
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